Women's Premium Sweatshirt

Frequently Asked Questions:

Do you accept returns?

We’ve spent years perfecting our products and processes so that we can provide the best possible service to our clients and their members, however, due to the nature of custom manufactured merch we are unable to offer exchanges on any orders.

If you’re struggling to make the right size, style or design choice, please don’t hesitate to contact us! Our friendly team will get back to you as soon as possible.

Do you offer refunds on faulty items?

While we do our best to be as accurate as possible during the manufacturing process, occasionally human error may result in a faulty stitch, misprint, or some other annoying little mishap! Don’t worry, if this is the case we will offer a full refund for the item.

We are unable to offer refunds due to change of mind, including but not limited to wrong size choice or preference, or wrong style, colour or design choice, or preference.

How can I make sure I select the right size?

We understand that selecting the correct size online can be difficult, so we have provided a detailed size guide under each product on our website.

For best results, lay an existing garment down and measure to compare sizing.

If you still need help, please reach out to our friendly customer service team via the contact form on our website.

Do you keep stock on hand?

All products hosted on our website are purchased on a pre-order basis; we do not carry stock.

What happens after the pre-order has finished?

Once the pre-order timeframe has lapsed, production will begin. Standard orders may be completed within 7-8 weeks and orders placed via our express service may be completed within 4 weeks.

how long does it take to ship my order?

Once the garments have arrived at our warehouse, individual orders will be sent out within 24 hours.

Shipping & Pick-Up Options:

Shipping within Australia (After Manufacture is Complete)

• Standard: Flat rate of $9.95 (2 - 5 business days from dispatch*)

Once your order has been dispatched, we will send you an email with all your tracking details so you can easily keep an eye on your order. Your code may take up to 24 hours to be activated.

Pick-up from your gym, business, or event.

If this option is selected, you will not be charged for shipping and your order will be sent directly to your gym, business, or event.

Please note that we cannot mix individual shipping and pick-up options.